Coronavirus: What You Need to Know

March 15, 2020

Dear Valued Clients:

While concerns about the coronavirus pandemic reverberate throughout our nation and around the globe, I am reaching out to inform you that NMS Labs is prepared, and has taken measured steps to ensure the continuity of our vital lab testing services during this unprecedented time.

As a premier clinical and forensic laboratory serving essential public health and safety needs, I wanted you to know:

  1. We carry out our mission through a single- minded dedication to providing quality professional lab services, continuously meeting the rigorous accreditation and licensure requirements of every state. Our corporate headquarters and core laboratory in Pennsylvania, as well as our expanded network of 6 additional lab sites in Texas, Florida and North Carolina are prepared to provide uninterrupted service throughout the challenging times ahead.
  2. Our client services team will as always be available to support you Monday through Friday, 8:00AM – 8:30PM ET at 800.522.6671. For emergencies where toxicology testing and consultation are required for medical or law enforcement agencies, we offer a 24/7 Hotline at 215.366.1229.
  3. We take every precaution to follow the practices required or recommended by our nation’s public health experts and authorities. We are committed to keeping all of our corporate stakeholders safe and protected while on any of our sites. We are doing our part in the community by re-scheduling or cancelling non-essential travel and events to mitigate transmission of COVID-19.

We are dedicated to assuring the health and safety of our employees, our customers and the communities we serve. We are committed to keeping you closely informed of any impact on our ability to meet our commitments or your expectations. We do encourage you to follow https://www.cdc.gov/coronavirus/2019-ncov/index.html for the latest COVID-19 information, and the NMS Labs website for service updates. We thank you for your continued confidence in NMS Labs to support your needs.

Sincerely,
Dr. Eric Rieders
President and Chief Operating Officer

 

Print a Copy of Letter